Retatrude Alluvi Return and Refund Policy

We aim to ensure every customer receives high-quality products and a smooth shopping experience.

1. Returns

Due to the nature of our products, we generally do not accept returns once an order has been shipped. However, exceptions may apply in the following cases:

  • You received the wrong item
  • The product arrived damaged or defective
  • The order was incomplete due to an error on our side

2. Refund Eligibility

Refunds may be issued if:

  • The product is proven to be damaged upon arrival
  • The wrong product was delivered
  • The issue is reported within 48 hours of delivery

To request a refund, please contact us with your order details and supporting evidence (such as photos).

3. Non-Refundable Situations

We do not offer refunds for:

  • Change of mind after shipment
  • Improper handling or storage after delivery
  • Delays caused by shipping carriers

4. Refund Processing

If approved, refunds will be processed to your original payment method within a reasonable timeframe, depending on your bank or payment provider.

5. Contact for Returns & Refunds

📧 info@retatrudealluvi.co.uk
📞 +447529444035